The retailer, a furniture store in Cambridge, MA, went out of business a long time ago, before the springs started breaking. Dux in New York offered to honor the pro-rated warranty, which would not do me much good, because the mattress is old. I expected it to wear out some day, but not to break. It is otherwise in remarkable condition.

There are now 5 broken springs. I put thin mail order catalogs between the top piece and the bottom to protect the top piece from getting damaged by protruding broken springs. The odd thing is that with 5 broken springs, the bed is still quite comfortable, although I can notice the slight sag.

I think Dux should have replaced my mattress and asked me to sign a non-disclosure agreement, or encouraged me to keep silent about the matter. They have lost a lot of business because I do not recommend their product, or any mattress for that matter, to people who ask me about it. I have a reputation for knowing something about modern furniture, and was disappointed to see that Dux is not in the same league as Cassina, Herman Miller, Knoll Studio, USM Haller, and Vitsoe, all of which have excellent customer service and will not allow an unusual failure to disappoint a customer.

Someone I used to know at Herman Miller told me to take a close look at the broken end of the springs, and correctly predicted that the steel fractured down the length of the wire. It is a very odd failure. The metal looks grainy.

It is ridiculous that beds are made in such a way that they cannot be repaired. A sophisticated office chair with such a limitation would not last long in the market.

I am going to look at Carpe Diem beds in Norwalk, CT before I buy another mattress.

I would not recommend the bed or the Dux company!!!
I m so angry , that a major company like DUX has no customer care what so ever.